A comprehensive guide for Zenless Zone Zero players who didn't receive Polychromes after purchasing. Covers common causes like Monochrome conversion confusion, client sync issues, and platform delays. Also walks through how to properly file a HoYoverse support ticket with the right evidence to get your purchase resolved. A comprehensive guide for Zenless Zone Zero players who didn't receive Polychromes after purchasing. Covers common causes like Monochrome conversion confusion, client sync issues, and platform delays. Also walks through how to properly file a HoYoverse support ticket with the right evidence to get your purchase resolved.